Imprint, Privacy Policy & Conditions

 

General terms and conditions OF SALE

General Terms and Conditions of Sale (Conditions), current version:
English, Version 5.0, 15.06.2020 (*.pdf)

 

Privacy Policy

1 Private sphere

The protection of your privacy is an important concern for Innutri AG (hereinafter referred to as Innutri). Please note the following data protection regulations.

2 Scope of application

Innutri collects, processes, stores and protects the data of persons accessing its website. This privacy policy applies to this website and all applications and functions of the same such as chat, newsletter, events, etc.

3 Legal basis

The present data protection principles are based on the Swiss Data Protection Act (DSG) and the European Basic Data Protection Regulation (DSGVO).
4 Responsibility at Innutri
Responsible for all data protection issues at Innutri is:

4 Responsibility at Innutri

Responsible for all data protection issues at Innutri is:

5 Use of information

Visiting the Innutri website is generally possible without providing any personal data. Impersonal usage data such as the IP address, the browser used, date, time, etc. are evaluated without inferences to your person. Visitors to our website can also activate the “do not track” function on their browser, so that only the log-in is tracked as such. Personal data are strictly collected and processed in accordance with the relevant laws and regulations and only with your express consent.

6 No disclosure of personal data

Your personal data will not be sold or shared with third parties outside Innutri. An exception may be external service providers who process inquiries or orders (e.g. for studies or white papers) on behalf of Innutri and process the data that is absolutely necessary for this purpose. Innutri guarantees that all data receiving bodies meet the requirements of data protection and data security.

7 Contact options via the website

If you contact Innutri via our website, the personal data you provide will be stored automatically. Such data transmitted on a voluntary basis is stored for the purpose of processing or contacting you. This personal data will not be passed on to third parties.

8 Comment and debate function

On our website you can participate in interactive forums such as chat, blog, message board and other platforms. You have the possibility to leave individual comments on contributions from other visitors and to lead debates on specific topics. These comments may in turn be commented on by third parties. If a data subject leaves a comment on an article or comment published on this website, information on the time of the comment as well as the name of the data subject (clear name obligation) are stored and published in addition to the corresponding comment. Furthermore, the IP address assigned to the person concerned by the Internet service provider is also logged. This storage of the IP address is done for security reasons and in the event that a submitted comment violates the rights of third parties or illegal content is posted. This collected personal data will not be passed on to third parties, unless
such a transfer is required by law or serves to defend the rights of those responsible.

9 Routine deletion and blocking of personal data

Innutri processes and stores personal data of data subjects only for the period of time necessary to achieve the purpose of storage, or if required by legal provisions to which those responsible are subject. If the purpose of storage no longer applies or if any statutory storage period expires, the personal data is routinely blocked or deleted in accordance with the statutory provisions.

10 Legal basis of the processing

No data will be processed without a legal basis. To serve as such:

• the consent
• the performance of a contract
• legal commitments
• the protection of a legitimate interest of Innutri or a third party.

11 Rights of data subjects

11.1 Right to confirmation
Every data subject shall have the right to obtain confirmation from those responsible as to whether personal data relating to him or her are being processed. If a data subject wishes to exercise this right of confirmation, he/she may contact the person(s) responsible at Innutri at any time.

11.2 Right to information
Any person affected by the processing of personal data has the right to obtain at any time and free of charge information from the persons responsible about the personal data stored about him/her and a copy of this information.
Information will be provided on:

• the processing purposes
• the categories of personal data processed
• the recipients or categories of recipients to whom the personal data have been or will be disclosed
• whether personal data have been transferred to a third country or to an international organisation and, if
  so, whether appropriate safeguards are in place in relation to the transfer
• the planned storage period or, if this is not possible, the criteria for determining this period
• the existence of a right of rectification or erasure of personal data concerning him or her or of a right to
  have the processing limited by the controller or to object to such processing
• the existence of a right of appeal to a supervisory authority
  the origin of the personal data, if it is not collected from the data subject
• the existence of automated decision making, including profiling and meaningful information about the logic
  involved and the scope and intended impact of such processing on the data subject. If a data subject wishes
  to exercise this right of access, he/she may contact the person(s) responsible at Innutri at any time.

11.3 Right of rectification
Any person concerned by the processing of personal data has the right to obtain the rectification without delay of inaccurate personal data concerning him and, having regard to the purposes of the processing, the integration of incomplete personal data.
If a data subject wishes to exercise this right of rectification, he/she may contact the person(s) responsible at Innutri at any time.

11.4 Right of cancellation (right to be forgotten)
Any person concerned by the processing of personal data shall have the right to obtain from those responsible the erasure without delay of personal data relating to him or her where one of the following reasons applies and insofar as the processing is not necessary:

• The personal data has been collected or otherwise processed for purposes for which it is no longer necessary.
• The data subject withdraws the consent on which the processing was based and there is no other legal basis for the processing.
• The data subject lodges an objection to the processing and there are no overriding legitimate reasons for processing.
• The deletion of personal data is necessary to fulfil a legal obligation.
• The personal data belong to a child who has not yet reached the age of 16 or for whom the consent of the holder of parental custody has not been obtained.

If any of the above reasons apply and a data subject wishes to request the deletion of personal data held by the persons responsible, he/she may contact the person(s) responsible at Innutri at any time.
Where personal data have been made public by data controllers and data controllers are obliged to delete the personal data, data controllers shall take reasonable measures, including technical measures, taking into account available technology and implementation costs, to inform other data controllers who process the published personal data that the data subject has requested these other data controllers to delete all links to these personal data or to make copies or replications of these personal data unless processing is necessary.

11.5 Right to limit processing
Any person concerned by the processing of personal data has the right to obtain from controllers the restriction of processing if one of the following conditions is met:

• The accuracy of the personal data is contested by the data subject, for a period of time that allows the data controller to verify the accuracy of the personal data.
• The processing is unlawful, the data subject refuses to have the personal data deleted and instead requests the restriction of the use of the personal data.
• The controller no longer needs the personal data for the purposes of the processing, but the data subject needs them for the purpose of exercising or defending legal claims.
• The data subject has lodged an objection to the processing and it is not yet clear whether the legitimate reasons of the controller outweigh those of the data subject.

If one of the above conditions is met and a data subject wishes to request the restriction of personal data stored by the persons in charge, he/she may contact the person(s) in charge at Innutri at any time.

11.6 Right to data portability
Every data subject shall have the right to obtain, in a structured, standard and machine-readable format, the personal data relating to him which have been supplied by the data subject to data controllers. He/she shall also have the right to have such data communicated to another data processor without hindrance by the controllers to whom the personal data have been disclosed, provided that the processing is based on consent or on a contract and that it is carried out with the aid of automated procedures, except where such processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller. Furthermore, the data subject may request that the personal data be transferred directly from one data processor to another data processor, insofar as this is technically feasible and provided that the rights and freedoms of other persons are not prejudiced thereby. In order to exercise the right to data transfer, the data subject may contact the person(s) responsible at Innutri at any time.

11.7 Right of appeal
Any person concerned by the processing of personal data has the right to object at any time to the processing of personal data concerning him. This also applies to profiling based on these provisions.
In the event of an objection, the data controller shall cease to process the personal data unless compelling legitimate reasons for processing are shown to be superior to the interests, rights and freedoms of the person concerned or unless the processing is for the purpose of asserting, exercising or defending legal claims.
In order to exercise the right to object, the data subject may contact the person(s) responsible at Innutri directly.

11.8 Automated case-by-case decisions including profiling
Every data subject shall have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning him or her or significantly affects him or her in a similar way, except where such a decision is necessary for the conclusion or performance of a contract between the data subject and data controllers or with the explicit consent of the data subject. Where the decision is necessary for the conclusion or performance of a contract between the data subject and those responsible, or is taken with the express consent of the data subject, those responsible shall take appropriate measures to safeguard the rights and freedoms and legitimate interests of the data subject, including at least the right to obtain the intervention of a person from
those responsible, to express his or her point of view and to challenge the decision. If the data subject wishes to exercise rights relating to automated decisions, he/she may at any time contact the person(s) responsible at Innutri.

11.9 Right to revoke a data protection consent
Any person affected by the processing of personal data has the right to withdraw his or her consent to the processing of personal data at any time. If the person concerned wishes to exercise his or her right to revoke consent, he or she can contact the staff of the persons responsible at any time.

11.10 Right of appeal to a supervisory authority
Any person affected by the processing of personal data has the right to lodge a complaint with the local supervisory authority responsible for the protection of citizens’ data regarding the breaches of data protection by data controllers.

12 Links to other websites

The Innutri website links to other websites for whose content it is not responsible.

13 Collection, processing and use of personal data

13.1 Personal data
Personal data is information about factual or personal circumstances of an identified or identifiable natural person. This includes your name and email address,

13.2 Use of your data for advertising purposes
In addition to the use of your data for the newsletter dispatch, we also use your data to display personalized advertising.

13.3 Newsletter
We use the so-called double opt-in procedure for sending the newsletter, i.e. we will only send you a newsletter by e-mail if you have expressly confirmed to us beforehand that you want us to activate the newsletter service. We will then send you a notification e-mail and ask you to confirm that you wish to receive our newsletter by clicking on a link contained in this e-mail. If you do not wish to receive our newsletter at a later date, you can unsubscribe at any time. An unsubscribe link can be found in every single newsletter dispatch.

13.4 Product and service recommendations via email
As an Innutri customer you will receive product or service recommendations from us from time to time by e-mail. You will receive these recommendations from us regardless of whether you have subscribed to a newsletter. In this way, we want to send you information about products from our range that might be of interest to you on the basis of your most recent service purchases from us. In doing so, we comply strictly with the legal requirements. If you no longer wish to receive product recommendations or promotional messages from us, you can object to this at any time without incurring any costs other than the transmission costs according to the basic rates. An email to the contact data mentioned under point 4 (e.g. email, fax, letter) is sufficient for this purpose. Of course you will also find an unsubscribe link in every e-mail.

13.5 Individual advertising for you
The information we receive from you helps us to constantly improve your service experience and make it customerfriendly and individual for you. The information you provide and automatically generated is used to create advertising tailored to you and your interests. We use existing information for this purpose, such as receipt and read confirmations of e-mails, information about your computer and connection to the Internet, operating system and platform, your service history, date and time of your visit to the homepage, articles, topics and content you have viewed. We use this information exclusively in pseudonymised form. By analysing and evaluating this information, we are able to improve our websites and our Internet offer, and to send you individual advertising. This means advertising that recommends services that might actually interest you. Our goal is to make our advertising more useful and interesting for you. Therefore, the evaluation and analysis of the pseudonymised data collected from you helps us to ensure that we do not send you advertising indiscriminately. Rather, we will send you advertising, such as newsletters, service recommendations, by e-mail or postal mail, which correspond to your areas of interest. In this respect, for example, we also compare which of our advertising e-mails you open in order to prevent unnecessary e-mails from being sent to you.

13.6 Competitions, market & opinion research
In the case of competitions, we use your data for the purpose of notification of winnings and advertising our offers. You may find detailed information in our conditions of participation for the respective competition. We also use your data for market and opinion research. Of course, we use them exclusively anonymously for statistical purposes and only for Innutri AG. Your answers to surveys are not passed on to third parties or published. Innutri uses and processes your personal data for market and opinion research exclusively for its own purposes.

14 Cookies

This website uses cookies. Cookies are small text files that are stored permanently or temporarily when you visit this website. The purpose of cookies is in particular to analyse the use of this website for statistical evaluation and for continuous improvements.
In the settings of your browser, you can deactivate cookies at any time, either completely or partially. If cookies are deactivated, you may no longer be able to use all the functions of this website.

14.1 What are cookies?
Cookies are small files which are stored on your data carrier and which save certain settings and data for exchange with our system via your browser. Basically there are 2 different types of cookies, so-called session cookies, which are deleted as soon as you close your browser and temporary/permanent cookies, which are stored on your data carrier for a longer period of time or indefinitely. This storage helps us to design our websites and our offers for you accordingly and makes it easier for you to use them, for example by storing certain entries made by you in such a way that you do not have to repeat them constantly.

14.2 Which cookies does Innutri use?
Most of the cookies we use are automatically deleted from your hard drive at the end of the browser session (end of session) (hence session cookies). In addition, we also use cookies that remain on your hard drive. During a further visit, we will automatically recognize that you have already been with us and which entries and settings you prefer. These temporary or even permanent cookies (life span 1 month to 10 years) are stored on your hard disk and delete themselves after the given time by themselves. These cookies in particular serve to make our offer more userfriendly, effective and safer. Thanks to these files, it is possible, for example, to have information on the site that is specifically tailored to your interests. The exclusive purpose of these cookies is to adapt our offer to your customer wishes in the best possible way and to make surfing with us as comfortable as possible for you.

14.3 What data is stored in the cookies?
Only pseudonymous data is stored in the cookies used by Innutri. When the cookie is activated, it is assigned an identification number and your personal data is not assigned to this identification number. Your name, your IP address or similar data that would allow the cookie to be assigned to you will not be placed in the cookie. On the basis of cookie technology, we only receive pseudonymised information, for example about which pages of our website were visited, which services, articles or cases were viewed, etc.

14.4 What is Onsite Targeting?
The Innutri website uses cookie technology to collect data to optimize our advertising and the entire online offering. These data are not used to identify you personally, but only serve for a pseudonymous evaluation of the use of the homepage. Your data will at no time be merged with the personal data stored with us. This technology enables us to present you with advertisements and/or special offers and services whose content is based on the context of the information obtained through clickstream analysis (for example, advertisements that are designed to show that only content on topics such as digital marketing or media relations has been viewed in the last few days). Our aim is to make our online offer as attractive as possible for you and to present you with advertising that corresponds to your areas of interest.

14.5 Are third-party cookies also available? (so-called third party cookies)?
Innutri uses a number of advertising partners who help to make the internet offer and our website more interesting for you. For this reason, cookies from partner companies are also stored on your hard disk when you visit the websites. These are temporary/permanent cookies that are automatically deleted after the specified time. These temporary or permanent cookies (life span 14 days to 10 years) are stored on your hard disk and delete themselves after the given time. The cookies of our partner companies also contain only pseudonymous, mostly even anonymous data. This is, for example, data about which products you have looked at, whether something was bought, which products were searched for, etc. Some of our advertising partners also collect information via the websites about which pages you have visited before or which products you are interested in, for example, in order to be able to display the advertising that best meets your interests. These pseudonymous data are at no time merged with your personal data. Their sole purpose is to enable our advertising partners to address you with advertising that might actually interest you.

14.6 Re-targeting
Our websites use so-called re-targeting technologies for this purpose. We use these technologies to make the internet offer more interesting for you. This technology makes it possible to address Internet users who have already shown interest in our website and the offers presented there with advertising on the websites of our partners. We are convinced that the insertion of personalised, interest-based advertising is generally more interesting for the Internet user than advertising that has no such personal reference. The display of these advertising media on the pages of our partners is based on cookie technology and an analysis of previous usage behaviour. This form of advertising is completely pseudonymous. No user profiles are merged with your personal data. By using our site, you consent to the use of so-called cookies and thus to the collection, storage and use of your usage data. Furthermore, your data will be stored in cookies beyond the end of the browser session and, for example, can be called up again during your next visits to the website. You can revoke this consent at any time with effect for the future by refusing to accept cookies in your browser settings.

14.7 How can you prevent the storage of cookies?
In your browser you can set that the storage of cookies is only accepted if you agree to it. If you wish to accept only the Innutri cookies but not the cookies of our service providers and partners, you can select the “Block third-party cookies” setting in your browser. Usually, the Help function in the menu bar of your web browser will show you how to reject new cookies and how to switch off cookies already received. We recommend that you always log off completely after using a shared computer that is set to accept cookies and flash cookies.

15 Log files

Each time you access Innutri’s website, usage data is transmitted by the respective internet browser and stored in protocol files, the so-called server log files. The data records stored in this process contain the following data: Date and time of access, name of the page accessed, IP address, referrer URL (the URL from which you came to the website), the amount of data transferred, and product and version information of the browser used. The IP addresses of the users will be deleted or anonymized after the end of the use. In the case of anonymisation, the IP addresses are changed in such a way that the individual details of personal or factual circumstances can no longer be attributed to a specific or identifiable natural person or can only be attributed to a specific or identifiable natural person with a disproportionate expenditure of time, cost and labour. We evaluate these log file  data records in anonymised for in order to further improve our offer and make it more user-friendly, to find and correct errors faster and to control server capacities. For example, it is possible to track at what time the use of the Innutri website is particularly popular and provide the corresponding data volume to ensure that you can make purchases as quickly as possible. In addition, by analyzing the log files, we can also identify and correct any errors on the Innutri website more quickly.

16 Web Analysis

16.1 Google Analytics
Google Analytics is a service provided by Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). Google Analytics uses “cookies”, i.e. text files that are stored on your computer and enable an analysis of the use of our offer by Google. The information collected by the cookie about the use of our website (including your IP address) is usually transferred to a Google server in the USA and stored there. We would like to point out that on our websites Google Analytics has been extended by the code “gat._anonymizeIp();;” in order to guarantee an anonymized collection of IP addresses (so-called IP-Masking). At our instigation, your IP address is therefore only recorded by Google in abbreviated form, which guarantees anonymisation and does not allow any conclusions to be drawn about your identity. In the event that IP anonymisation is activated on our websites, your IP address will be shortened by Google within member states of the European Union or in other states that are parties to the Agreement on the European Economic Area. Only in exceptional cases is the full IP address transferred to a Google server in the USA and shortened there. Google will use this information to evaluate your use of our website, to compile reports on website activities for us and to provide us with further services in connection with the use of websites and the Internet. The IP address transmitted by your browser within the framework of Google Analytics is not merged with other data from Google. Google will only transfer this data to third parties on the basis of legal regulations or within the scope of order data processing. Under no circumstances will Google combine your data with other data collected by Google. By using this website, you agree to the processing of the data collected about you by Google and to the aforementioned way of data processing and the named purpose. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of our website. You can also prevent the collection of the data generated by the cookie and related to your use of this website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plugin available at https://tools.google.com/dlpage/gaoptout?hl=en. You can also find there more information about Google Analytics and data protection.

16.2 Hotjar
This website uses functions of the Hotjar web service, operated by Hotjar Ltd. Hotjar Ltd. is a European company based in Malta. Hotjar uses cookies. The information generated by the cookie about your use of this website is usually transferred to a Hotjar server and stored there. With Hotjar we analyze how and what users click, tap and scroll on our website. This information also helps us to adjust our website offer even better to your needs. You can object to the use of Hotjar. Instructions are available at: https://www.hotjar.com/opt-out.

16.3 Facebook pixels
We use the Facebook pixel to re-target your activity on our website to display ads tailored to your interests on Facebook, Instagram, Facebook Messenger and Facebook Audience Network.

16.4 Google Remarketing Day
We use the Google Remarketing Tag to display ads on Google AdWords, Google Display Network and YouTube based on your activity on our website via re-targeting to match your interests.

16.5 Linkedin Pixel
We use the LinkedIn pixel to re-target Linkedin ads based on your activity on our site to display ads tailored to your interests.

16.6 Twitter pixels
We use the Twitter pixel to display ads on Twitter that are tailored to your interests based on your activity on our website via re-targeting.

16.7 VWO
We conduct surveys and session recording with the VWO tool to continuously improve our website. At
https://vwo.com/opt-out/ you can “opt out” to stop the web analytics.

17 Social plugins

Our website uses social plugins (“plugins”) from various social networks. With the help of these plugins you can, for example, share content or recommend products to others. The plugins are activated on iNNutri.ch by default. The content of the plugin is transmitted from the social network directly to your browser, which integrates it into the website. By integrating the plugins, the social network receives the information that you have called up the corresponding page of our website. If you are logged in to the social network, it can assign the visit to your account. When you interact with the plugins, for example, by clicking the Facebook “Like” button or making a comment, the corresponding information is transmitted directly from your browser to the social network and stored there. For the purpose and scope of data collection and the further processing and use of data by social networks as well as your rights and setting options for protecting your privacy, please refer to the data protection information of the respective networks or websites. Even if you are not logged in to social networks, data can be sent to the networks from websites with active social plugins. An active plugin sets a cookie with an identifier each time the website is accessed. Since your browser sends this cookie every time you connect to a network server without being asked, the network could in principle use it to create a profile of which websites the user belonging to the identifier has visited. And it would then also be quite possible to assign this identifier to a person again later, for example when logging on to the social network later on. On our websites we use the following plugins: Facebook, Twitter and LinkedIn. If you do not want social networks to collect information about you through active plugins, you can select the “Block thirdparty cookies” function in your browser settings. Then the browser does not send cookies to the server in the case of embedded content from other providers. With this setting, however, other functions besides the plug-ins may no longer work.

17.1 Facebook
We use plugins of the social network facebook.com, which is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”). You can find the link to the Facebook privacy policy here: Privacy policy from Facebook.

17.2 Twitter
We use plugins of the social network Twitter, which is operated by Twitter Inc, 795 Folsom St., Suite 600, San Francisco, CA 94107, USA (“Twitter”). You can find the link to the Twitter privacy policy here: Privacy policy from Twitter.

17.3 LinkedIn
We use plugins from the social network LinkedIn, which is operated by LinkedIn Ireland U.C. The link to the data protection declaration of LinkedIn can be found here: Privacy policy from LinkedIn.

17.4 Intercom
We use the chat solution of Intercom, which is operated by Intercom Inc., 55 2nd Street, 4th Floor, San Francisco, CA 94105, USA (“Intercom”). The link to Intercom’s privacy policy can be found here: Privacy policy from Intercom.

18 Version

Version 19.06.2020. Subject to change or adaptation at any time.